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HOSPITALITY IT EXPERTS

Enterprise-Grade IT for Nashville Hotels & Hospitality

Guest WiFi complaints, PCI compliance gaps, and unreliable phone systems cost hotels revenue and reviews. ClearMax delivers managed WiFi, network security, and hospitality IT support designed for boutique and independent hotels across Nashville.

PCI DSS Compliant
24/7 Monitoring
Nashville-Based Team
Ubiquiti & Cisco Certified
99.9% Uptime
SOUND FAMILIAR?

IT Challenges Hotels Face Every Day

These problems cost hotels revenue, damage reviews, and create compliance risk. We fix all of them.

1

Guest WiFi Complaints

Dead zones, slow speeds, and dropped connections lead to bad reviews and lost bookings. Guests expect reliable WiFi everywhere on property.

2

PCI Compliance Gaps

Credit card processing on unsegmented networks is a liability. One breach can mean six-figure fines and lost merchant processing.

3

Unreliable Phone Systems

Dropped calls, outdated PBX hardware, and no voicemail-to-email. Guests can’t reach the front desk and reservations get lost.

4

No Network Redundancy

Single ISP means one outage takes the entire property offline — POS systems, key cards, WiFi, everything stops.

5

Too Many IT Vendors

Your ISP, phone company, and WiFi installer all point fingers when something breaks. No single point of accountability.

6

No Centralized Management

Multi-property? Each location is managed differently with different vendors, equipment, and configurations. Impossible to scale.

WHAT WE DO

Complete Hotel IT Solutions

One partner for everything — WiFi, phones, network security, and failover. No more vendor finger-pointing.

 

Guest WiFi Management

Enterprise-grade WiFi that keeps every guest connected from check-in to checkout — in every room, hallway, pool area, and conference space.

  • RF heat mapping & site survey
  • Enterprise AP deployment (Ubiquiti/Cisco)
  • Channel optimization & load balancing
  • Branded captive portal with your logo
  • Bandwidth management per guest/device
  • Guest, staff, & POS network isolation
  • 24/7 monitoring & alerting
 

PCI-Compliant Network Security

Protect credit card transactions and guest data with network segmentation, firewall management, and compliance documentation.

  • VLAN segmentation (guest/staff/POS)
  • Enterprise firewall management
  • PCI DSS compliance documentation
  • Intrusion detection & prevention
  • Encrypted transaction pathways
  • Quarterly vulnerability scans
 

Hotel Phone Systems (VoIP)

Modern cloud-based phone systems built for hospitality — auto-attendant, room-to-room calling, wake-up calls, and PMS integration.

  • Cloud VoIP with HD audio
  • Auto-attendant & call routing
  • Room-to-room dialing
  • Automated wake-up calls
  • Voicemail-to-email
  • PMS integration (Opera, Cloudbeds, etc.)
 

Failover & Redundancy

Keep your property online even when your primary ISP goes down. Automatic cellular failover ensures zero downtime for guests and operations.

  • Cradlepoint cellular failover
  • Dual WAN configuration
  • Automatic switchover (sub-second)
  • Zero-downtime design
  • ISP circuit monitoring
  • Monthly uptime reporting
28%
Avg Guest Satisfaction Increase
0
WiFi Complaints After Deployment
3x
Bandwidth Capacity Upgrade
<12 min
Average Response Time
WHO WE SERVE

Property Types We Support

From single boutique properties to multi-location hotel groups, we scale to fit your needs.

Boutique Hotels

Independent Hotels

Hotel Groups & Chains

Resorts & Conference Centers

Extended Stay

Bed & Breakfasts

CASE STUDY

Real Results for Real Hotels

FEATURED PROJECT

Heritage House Hotels

Heritage House Hotels was drowning in guest WiFi complaints across 3 properties. Outdated access points, no network segmentation, and zero centralized management meant constant firefighting. ClearMax deployed enterprise-grade WiFi with branded captive portals, implemented PCI-compliant VLAN segmentation, and unified all 3 locations under a single cloud-managed dashboard.

3
Properties Upgraded
28%
Guest Satisfaction Increase
0
WiFi Complaints Post-Deploy
HOW IT WORKS

3 Steps to Better Hotel IT

From assessment to 24/7 monitoring — we handle everything so you can focus on your guests.

1

Free Property Assessment

We conduct an RF site survey, full network audit, and compliance review of your property — at no cost. You get a detailed report of every issue and opportunity.

2

Custom Solution Design

We design a solution tailored to your property size, guest count, PCI requirements, and budget. No cookie-cutter packages — just what your hotel actually needs.

3

Deploy & Monitor 24/7

We deploy enterprise infrastructure during low-occupancy periods, then monitor everything 24/7 with proactive alerting and ongoing optimization.

FAQ

Frequently Asked Questions

Common questions from hotel owners and general managers.

Do you work with independent hotels or only chains?
Both. We work with single boutique properties, independent hotels, and multi-property hotel groups. Our solutions scale to fit whether you have 20 rooms or 200+ across multiple locations.
How long does WiFi deployment take?
Typically 1-2 weeks per property depending on size and complexity. This includes the RF survey, equipment procurement, installation, testing, and captive portal configuration. We schedule work during low-occupancy periods to minimize guest impact.
Will installation disrupt guests?
No. We schedule all installation work during low-occupancy periods — typically mid-week or seasonal dips. Most access point installations take minutes per room and can be done while rooms are vacant. We never disrupt occupied rooms.
Do you support PCI compliance?
Yes. We implement full PCI DSS-compliant network segmentation, isolating your POS/payment systems from guest WiFi and staff networks. We also provide compliance documentation, quarterly vulnerability scans, and ongoing monitoring to maintain compliance.
Can you manage multiple properties from one dashboard?
Yes. We use centralized cloud management platforms (UniFi, Meraki) that let us monitor and manage all your properties from a single dashboard. You get unified reporting, consistent configurations, and one point of contact for every location.

Ready to Eliminate WiFi Complaints?

Get a free property assessment and see exactly what enterprise-grade hotel IT looks like for your property.

Request Your Free Hotel IT Assessment

📞 24/7 Support

Hotel IT Services by City

ClearMax delivers dedicated hotel IT infrastructure across the Southeast and beyond.

Atlanta Hotel ITNashville Hotel ITCharlotte Hotel ITTampa Hotel ITOrlando Hotel ITJacksonville Hotel ITBoise Hotel ITHotel WiFi Solutions