Every hotel needs IT support. The question is whether you pay for it proactively (managed IT) or reactively (break-fix). Here’s how to decide which model fits your property.

What Is Break-Fix IT?

Break-fix means you call someone when something breaks. You pay per incident — typically $150-$300/hour. There’s no monitoring, no prevention, and no guaranteed response time.

What Is Managed IT?

Managed IT means a dedicated team monitors your network 24/7, prevents issues before they happen, and responds immediately when something does go wrong. You pay a flat monthly fee that covers everything.

The Real Cost Comparison

Break-Fix: $0/month when nothing breaks. $2,000-$10,000 per incident when it does. Unpredictable. No prevention.

Managed IT: $1,500-$5,000/month flat. Includes monitoring, maintenance, security, and support. Predictable. Issues caught before they cost you.

Why Hotels Should Choose Managed IT

Hotels operate 24/7/365. Your network needs to do the same. A break-fix model means you’re gambling that nothing goes wrong at 2 AM on a Saturday during spring break. Managed IT means someone is always watching.

For hotels specifically, managed IT also means your provider understands PMS integrations, PCI compliance requirements, high-density WiFi management, and the unique operational needs of hospitality.

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